Responsible Gaming

Gamble for entertainment

Gambling involves risk, and there is no guaranteed way to win. Games are based on chance or other factors that cannot be controlled by a player. A winning result does not mean that another win is more likely, and a losing result does not make a win due. Each bet or game outcome is separate. Do not chase losses by increasing your stakes or playing for longer than planned.

Before you play, decide how much money and time you can comfortably spend. Treat this amount as an entertainment cost, similar to paying for another leisure activity. Only use money that is available after essential expenses, such as housing, food, bills, education and existing financial commitments, have been paid. Never use borrowed money, credit intended for essentials or money set aside for someone else.

• Set a spending limit before you start and do not exceed it.
• Set a time limit and stop when the planned session ends.
• Keep gambling separate from household finances and essential expenses.
• Avoid gambling when you are upset, stressed, tired, angry or under the influence of alcohol or other substances.
• Do not gamble to celebrate a win, recover a loss or escape from a personal problem.
• Take regular breaks and spend time on other activities.
• Keep your account details private and do not allow another person to gamble through your account.
• Make sure you meet all applicable age and legal requirements before using gambling services.

It can also help to keep a simple record of your deposits, withdrawals, bets and time spent playing. Looking at the full picture is often more useful than focusing on individual wins or losses. If the total cost of gambling is becoming difficult to explain, afford or control, stop playing and seek support.

Tools for safer gambling

Depending on your location and account features, safer gambling tools may be available to help you manage your play. These tools are designed to support your decisions, but they work best when you choose realistic settings and respect them. A limit is not a guarantee that gambling will remain safe, and it should not be treated as a spending target.

Deposit and spending limits

A deposit limit can restrict the amount added to your account over a selected period. Consider setting a limit before your first deposit and choosing an amount that is affordable even if it is completely lost. If you lower a limit, the change may take effect straight away or according to the applicable rules. A request to increase a limit may be subject to a waiting period or other safeguards.

Time reminders and breaks

Use session reminders, reality checks or similar features where available. These prompts can help you notice how long you have been playing and how much you have spent. When a reminder appears, pause the game, review your activity and decide whether continuing is appropriate. You can also schedule your own breaks by leaving the site, turning off notifications and doing something unrelated to gambling.

Loss and activity review

Review your account history regularly so that deposits, withdrawals, bets and results are not hidden from view. A clear record may help you identify changes in your habits. Remember that account history cannot predict future results. Past losses are not a reason to continue, and past wins are not proof that future play will be profitable.

Time-out and self-exclusion

If you want to stop for a period, use a time-out or account break option where available. If you believe you need stronger protection, request self-exclusion or account closure through the available account or support process. Self-exclusion is intended to prevent access for the selected period or until the relevant process is completed. Do not open another account or use someone else’s account during a self-exclusion period.

If you cannot find a tool, or if a setting does not operate as expected, stop gambling and use the available customer support channel on the website. Do not continue playing while waiting for a limit, break or exclusion request to be reviewed.

Recognising when gambling may be a problem

Gambling harm can develop gradually. It may affect finances, relationships, work, study, physical health and emotional wellbeing. You do not need to lose a particular amount of money or wait for a serious crisis before asking for help. If gambling is causing concern, taking action early is a positive and practical step.

• Spending more time or money gambling than you intended.
• Trying to win back losses by placing larger or more frequent bets.
• Feeling restless, irritable or anxious when you try to stop.
• Hiding gambling, losses, deposits or account activity from family or friends.
• Borrowing money, selling belongings or missing bills to continue gambling.
• Using gambling to cope with stress, loneliness, sadness, anger or boredom.
• Thinking about gambling during work, study, sleep or time with family.
• Missing work, study, appointments or social commitments because of gambling.
• Arguing with people close to you about your gambling.
• Feeling unable to stop even after deciding that you want to stop.
• Returning to gambling soon after a break or self-exclusion.
• Feeling guilty, hopeless or distressed because of gambling.

If any of these signs sound familiar, stop gambling and consider closing or restricting your account. Tell someone you trust what is happening and ask them to help you stay away from gambling. You can also speak with a qualified health professional or an Australian gambling support service. Support is available whether you want to reduce gambling, stop completely, understand your behaviour or help someone close to you.

Do not try to solve gambling-related debt by gambling more. Make a list of urgent expenses, contact relevant financial providers about available options and seek independent financial counselling. Avoid high-cost borrowing and do not share passwords or payment access with people who may encourage further gambling.

Questions to ask yourself

1. Can I afford the money I am spending without affecting essential expenses?
2. Am I gambling for enjoyment, or am I trying to escape a problem or change how I feel?
3. Have I increased my bets or gambling time recently?
4. Would I be comfortable telling someone I trust how much I am gambling?
5. Can I stop when I planned to stop?
6. Would a break, account restriction or conversation with a support service help me?

Getting help and protecting your account

If you are in Australia and gambling is affecting your life, contact a recognised gambling support service in your state or territory, speak with your doctor or another qualified health professional, or seek independent financial counselling. These services can provide confidential information, practical strategies and referrals suited to your circumstances. You may also ask a trusted family member or friend to support you while you take a break or arrange help.

If you are in immediate danger, feel unable to keep yourself safe or are experiencing a mental health emergency, contact local emergency services or attend the nearest hospital emergency department. Gambling problems can be accompanied by intense stress and distress, and urgent support should be sought when safety is at risk.

Protecting your account

• Use a strong, unique password and do not share it with anyone.
• Keep your email and payment account security up to date.
• Use multi-factor authentication where it is offered.
• Log out after using a shared device and avoid saving passwords on public or shared computers.
• Check account activity and report anything you do not recognise through the available website support process.
• Do not let another person deposit, withdraw or gamble using your account.
• Keep your personal information accurate so that safer gambling checks can be completed properly.

Lucky Hills Casino may use responsible gambling checks and account safeguards to help identify activity that could indicate harm, subject to applicable requirements and privacy obligations. You may be asked to confirm information, review your activity or provide details about your limits. These steps are intended to support safer play and protect the integrity of the service.

Supporting someone else

If you are concerned about another person’s gambling, choose a calm time to talk and focus on the effects you have noticed rather than making accusations. Encourage them to take a break, use available account controls and seek professional support. You cannot control another adult’s choices, but you can set boundaries around shared money, protect essential household expenses and ask for advice about your own wellbeing.

This page provides general information and is not medical, legal or financial advice. Gambling products, safer gambling tools and support options can vary according to your location and circumstances. Read the relevant account information carefully, use the controls available to you and seek independent advice when you need it. If gambling no longer feels controlled or enjoyable, the safest choice is to stop.