Privacy Policy

Information we may collect

Lucky Hills Casino may handle information that identifies, relates to or can reasonably be connected with a player. The information collected depends on how the website and services are used, the account features accessed and the checks that may be required before or during play. Some information is provided directly by a player, while other information is collected automatically when the website or account is used.

Account and identity information

When an account is created or updated, the site may collect details such as a player’s name, date of birth, residential details, contact details, login information and account preferences. Information may also be collected when a player contacts support, submits a request or takes part in account-related processes.

Verification and transaction information

To help confirm identity, protect accounts and meet applicable obligations, the site may handle verification documents and related information. This can include identity documents, proof of address, information about the source or ownership of funds where relevant, and records of checks carried out. The site may also handle payment details, deposits, withdrawals, wagers, winnings, account balances and other transaction records. Payment information may be processed through third-party payment providers, and the information available to the casino may depend on the payment method used.

Technical, device and usage information

When players browse or use the website, technical information may be collected. This may include an internet protocol address, browser type, device type, operating system, approximate location, language settings, pages viewed, access times, referring websites and information about how the site is used. This information can help maintain the website, understand usage, identify unusual activity and improve the player experience.

How information is used

Personal information is used only for relevant business, service, security and legal purposes. The purposes may include:

• Creating, maintaining and administering a player account.
• Processing deposits, withdrawals, wagers and other account transactions.
• Confirming identity, age and account ownership where checks are required.
• Carrying out fraud prevention, security monitoring and anti-money-laundering checks in general terms.
• Providing customer support, responding to questions and resolving account or transaction issues.
• Communicating about the account, website, services, important notices and changes to applicable terms or policies.
• Understanding how the website is used so that its performance, functionality and security can be improved.
• Detecting, investigating and preventing activity that may be unlawful, unauthorised, fraudulent or harmful.
• Meeting legal, regulatory, tax, accounting, record-keeping and other obligations that apply to the services.
• Sending marketing communications where permitted and where the player has provided consent or another lawful basis applies.

Where information is requested for account administration, verification, security or legal purposes, not providing it may mean that the relevant account feature or service cannot be provided. Marketing choices are separate from essential service communications. A player may opt out of promotional messages without necessarily stopping important account, security or transaction notices.

Sharing information

Information may be shared with service providers that support the website and its operations. Depending on the service involved, these providers may assist with payment processing, identity and verification checks, fraud prevention, information technology, hosting, customer support, communications, analytics and security. Providers are expected to handle information for appropriate purposes and in line with their role.

Information may also be disclosed where necessary to protect players, the website or other people, to investigate suspected misuse, to establish or defend legal claims, or to meet a valid legal or official request. If services or supporting providers operate in another country, information may be handled or stored outside Australia. Appropriate steps are taken in general terms to protect information when it is transferred or accessed in this way.

Cookies and similar technologies

Lucky Hills Casino may use cookies and similar technologies to make the website work, remember preferences, support account functions, maintain security and understand website traffic. Cookies are small files or pieces of information stored on a device by a website. Some are needed for essential functions, while others may help with analytics, performance or relevant communications.

Cookies may allow the site to recognise a returning browser, keep a session active, remember selected settings and identify technical problems. Information collected through cookies may be combined with other technical or account information where appropriate for the purposes described in this policy.

Players can manage or delete cookies through their browser settings. Browsers may also allow players to block certain types of cookies or receive a notification before cookies are stored. Disabling essential cookies may affect how the website, login process or account features operate. Cookie controls can vary between browsers and devices, so players should review the settings available on the device they use.

Security, storage and retention

Reasonable administrative, technical and organisational measures are used to help protect personal information from unauthorised access, loss, misuse, alteration or disclosure. Security measures may include access controls, authentication processes, monitoring, encryption where appropriate and procedures for handling information securely. No online service can guarantee that information will always be completely secure, so players should also protect their passwords, use secure devices and notify support if they suspect unauthorised account activity.

Access to personal information is limited to people and service providers who need it for an appropriate purpose. Verification documents, payment records, account activity and support communications may be subject to additional access controls because they can contain sensitive or confidential information.

Information is kept for as long as it is reasonably needed for the purposes described in this policy, including account administration, security, dispute handling and business records. Some records must be kept for a period required by law even after an account is closed or a player asks for information to be deleted. When information is no longer required, it may be securely deleted, destroyed or anonymised in line with applicable procedures.

Closing an account does not necessarily remove every record immediately. For example, information may need to be retained to complete outstanding transactions, prevent fraud, respond to a dispute, protect the website or meet legal and record-keeping requirements. Retained information will not be used for unrelated purposes unless permitted or required.

Your privacy rights and how to contact us

Players may have rights to understand how their personal information is handled and to request action regarding that information. Rights can depend on the circumstances and on requirements that apply to the relevant request. Lucky Hills Casino may need to verify a player’s identity before completing a request, particularly where the request involves account information, identity documents or transaction records.

Requests players may make

• Access: request a copy of, or information about, personal data held about the player.
• Correction: ask for inaccurate, incomplete or out-of-date personal information to be corrected.
• Deletion: request deletion of personal data where it is no longer needed or where deletion is otherwise available. This may be limited when records must be kept for legal, security, dispute or transaction purposes.
• Marketing withdrawal: withdraw consent to marketing communications or ask for promotional messages to stop. Essential account and service communications may still be sent where necessary.
• Information about handling: ask general questions about the types of information used, the purposes of use and the relevant privacy choices.

To exercise data rights, ask a privacy question or request access, correction or deletion, contact support@luckyhillscasino.wtf. The request should include enough information to identify the relevant account and clearly explain what action is being requested. Players should not send unnecessary payment passwords or other sensitive security information by email. If a request cannot be completed in full, an explanation may be provided where appropriate.

Marketing preferences

Players can withdraw consent to marketing by contacting support@luckyhillscasino.wtf. A marketing opt-out may also be available through the unsubscribe option in a promotional message. Requests are handled as soon as reasonably practicable, although a short delay may occur while existing communications are removed from delivery systems. Opting out of marketing does not affect account administration, security notices or other essential communications.

Changes to this policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, information practices or applicable requirements. The current version will be made available on the website. Players should review this page periodically, particularly before continuing to use the services after a material update.