Betting Rules

1. General rules and acceptance

These rules apply to bets placed through the Lucky Hills Casino website or any other betting service made available through your account. They are intended to explain the general principles that govern betting activity. Additional rules may apply to a particular casino game, promotion, tournament, jackpot, betting market or other product. Where additional rules are displayed, they form part of the agreement for that product.

You are responsible for reading the information presented before placing a bet. This includes the game name, available options, stake, odds or payout information where applicable, any applicable restrictions and the way in which the result will be determined. If a product has separate rules, those rules take priority for matters that relate specifically to that product. If there is an inconsistency between these general rules and a specific product rule, the specific rule will generally apply to that product.

You must use the service only where online gambling is lawful and only when you meet all applicable age, identity and eligibility requirements. Players in Australia should consider the laws that apply in their state or territory, as well as any applicable Commonwealth requirements. It is your responsibility to make sure that accessing the service and placing bets is permitted where you are located.

• You must provide accurate, current and complete account information.
• You must keep your login details secure and must not allow another person to use your account.
• You must not place bets on behalf of another person or allow another person to control your betting activity.
• You must not use the service if you are under the applicable legal gambling age.
• You must not use the service while impaired or when you are unable to make informed decisions.
• You must comply with all account, payment, verification and responsible gambling requirements.

2. Placing and accepting bets

A bet is normally submitted by selecting the relevant game or betting option, entering or confirming the stake and using the available confirmation function. Before confirming, check that the selection and stake are correct. A bet is not necessarily accepted merely because it has been submitted or because funds appear to have been deducted from your balance. Acceptance occurs when the bet has been recorded in your account or otherwise confirmed by the service.

You should review your account history after placing a bet. The record may show the transaction reference, date and time, game or market, selection, stake, result and settlement status. Keep your own records if you need them for personal budgeting or account management. If a bet does not appear correctly, do not place the same bet again until you have checked its status.

The service may refuse, cancel, void, limit or suspend a bet where permitted by the applicable terms and law. This may occur because of a technical problem, an incorrect display, a duplicated transaction, a suspected security issue, a breach of the rules, an account restriction or another legitimate operational reason. A bet may also be unavailable if a game, market or payment function is closed, suspended or withdrawn.

Displayed information

Information displayed on the website is provided to help you make a selection, but it should be checked before confirmation. Odds, game details, available stakes, payout information and other content may change. A display, calculation or description that is clearly incorrect may be treated as an obvious error. In that situation, the bet may be corrected or cancelled in accordance with the applicable terms.

Your responsibility after confirmation

Once a bet has been accepted, it generally cannot be changed or withdrawn unless the relevant product rules or a clearly available feature allow this. You should make sure that you have selected the intended game or market and that you understand the stake before confirming. If you believe a bet was placed without your permission, secure your account promptly and raise the issue through the available support process.

3. Results, settlement and account balances

Bets are settled using the result or outcome determined by the relevant game system, event result, authorised data source or other method stated in the product rules. For casino games, the result is normally generated by the game system in accordance with the rules displayed for that game. The result shown in your account or in the relevant game record is the reference used for settlement, subject to any review required because of a technical, security or integrity issue.

A winning return, loss, refund or other adjustment will be applied to the account in line with the applicable rules. Any displayed payout or return may be subject to the stake, the selected option, the result and product-specific conditions. Do not assume that a promotional message, example or general description changes the rules for a particular bet. Always rely on the information presented for the transaction you are about to confirm.

If a game or betting service is interrupted, the treatment of affected bets will depend on the product rules and the status of the transaction. A completed game may be settled using the recorded result even if the connection ends afterwards. A transaction that was not completed may be rejected, returned or reviewed. Players should not repeatedly refresh, close the browser or submit another transaction in an attempt to influence or duplicate a result.

Errors and adjustments

If an obvious error, system issue or incorrect result causes a bet to be settled incorrectly, the account may be corrected. This can include removing an incorrect credit, restoring a stake, voiding a bet or applying the result that should have been used under the applicable rules. If an incorrect amount has been credited to your account, you must not deliberately use those funds. The amount may be recovered or offset against your balance where permitted.

Records and disputes

Account records are maintained to support transaction processing, security, compliance and dispute handling. If you disagree with a result or settlement, review the relevant product rules and account history and raise the issue as soon as reasonably possible through the available support channel. Include enough information to identify the transaction, but do not send your password or other sensitive security information. Reviews may require identity, account or transaction checks before a final response can be provided.

4. Fair play, account security and responsible gambling

Lucky Hills Casino expects all players to use the service fairly and lawfully. You must not interfere with the website, game software, payment systems or security controls. You must not use bots, scripts, automated tools, manipulated software, stolen payment methods or another person’s account. You must not attempt to exploit a vulnerability, conceal the source of funds, avoid an account restriction or coordinate activity intended to obtain an unfair advantage.

Accounts and transactions may be reviewed for identity, age, payment ownership, fraud, money laundering, unusual activity, technical abuse and other compliance matters. We may request documents or information where appropriate. An account can be restricted while a review is completed, and transactions may be delayed, cancelled or referred to the relevant process where required by law or the applicable terms. Privacy information explains how personal information is handled during these checks.

Make informed decisions

Gambling should be treated as entertainment, not as a way to earn income or recover losses. Set a budget before you play and use only money you can afford to lose. Consider setting a time limit as well as a spending limit. Take regular breaks, avoid chasing losses and never borrow money to gamble. If gambling stops being enjoyable or begins to affect your finances, relationships, work or wellbeing, stop and seek support.

• Only gamble when you feel calm and able to make clear decisions.
• Do not increase your stake to try to recover a previous loss.
• Use available account controls, limits, breaks or self-exclusion options if you need help managing play.
• Talk to someone you trust if you are concerned about your gambling.
• Seek independent support from an appropriate Australian gambling-help service or qualified professional.

These Betting Rules may be updated from time to time to reflect changes to products, technology, legal requirements or operating procedures. The current version published on the website applies to activity undertaken after it takes effect, unless a different arrangement is required by law. Please check this page and the relevant product rules before placing bets. If you do not understand a rule, do not place the bet until you have obtained clarification through the available support options.