- OperatorComplete Technologies N.V.
- Established2025
- Game Library6,000+ titles from 69 providers
- Payment MethodsCards, crypto, Apple Pay, Google Pay & more
How enrolment and lifetime levels work
Casino Lucky Hills starts every registered player at Level 1, called Luckyway #1. From there, you move through eight lifetime levels by collecting Experience Points. Your XP balance does not expire, so progress can continue over time rather than disappearing at the end of a season.
Two progress tracks, with different jobs
| Progress track | Levels | How progress works | Time frame |
|---|---|---|---|
| Lifetime track | Luckyway #1 through Luckyway #8 | Built with Experience Points (XP) | XP never expires |
| Seasonal track | Bronze through Diamond | Built with Season Points (SP) | Used to confirm and maintain your level each 3-month season |
That split is worth remembering. XP is the long-term measure of your account activity, while SP is tied to the current three-month season. A strong season can help confirm your seasonal level, but your lifetime XP remains the longer-running record.
Once your Login is active, the loyalty programme sits alongside other account features such as a Deposit Bonus, Welcome Bonus or No Deposit Bonus. Those promotions have their own conditions, while XP and SP measure your loyalty progress.
How XP and SP are earned from your activity
The earning schedule covers slots, live games, sports and deposits. The rates are expressed in CAD, even though AUD is one of the supported account currencies. Keep that unit in mind when checking how much activity corresponds to the figures below.
| Activity | Reference amount | Progress earned |
|---|---|---|
| Slots | $15 CAD bet | Up to 1 XP/SP |
| Live games | $29 CAD bet | Up to 1 XP/SP |
| Sports | $8 CAD bet | Up to 1 XP/SP |
| Deposit | $10 CAD deposit | Up to 2 XP/SP |
The phrase “up to” matters here. These are the programme's earning rates, not a promise that every action will add the same final amount. Use them as a simple guide when planning your activity and watching your progress.
- Choose your account currency
AUD is supported, alongside CAD, USD, NZD, EUR, BRL and INR. The earning table itself uses CAD reference amounts.
- Use the activity that suits you
Slots, live games, sports and deposits all appear in the earning schedule, but each has a different reference amount.
- Keep XP and SP separate in your head
The same activity can contribute to both measures, but XP supports lifetime levels and SP is used for the current seasonal level.
A simple way to read the rates
Think of XP as your lasting progress and SP as your current-season progress. That makes it easier to understand why a season ends while your lifetime XP stays in place.
Season points help confirm your level during each 3-month season
Season Points are the short-term side of the programme. The seasonal scale runs from Bronze through Diamond, and SP is used to confirm and maintain your seasonal level during each three-month period.
This gives the loyalty programme two useful rhythms. Your Luckyway level reflects longer-term progress, while the seasonal track gives you a nearer-term target to work towards. If you prefer a clear routine, check your SP during the season and compare it with the level you want to maintain.
- Use XP to think about long-term account progress.
- Use SP to follow the current three-month season.
- Remember that XP never expires.
- Keep the CAD reference amounts in mind when reviewing your activity.
Level-up rewards and the monthly Lucky Store
Moving up can bring several kinds of reward. Level-up rewards include free spins, deposit bonuses, cashback and cash rewards. The exact reward type depends on the level reached, so the programme is not limited to one kind of perk.
There is also a Lucky Store, which opens monthly. It offers up to 3,000 EUR in real money rewards that can be redeemed with coins. You earn one coin for every 50 EUR of bonus or real money wagered, and extra coins can come from exclusive tournaments and quests.
| Reward area | What it offers | How to approach it |
|---|---|---|
| Level-up rewards | Free spins, deposit bonuses, cashback and cash rewards | Build XP and progress through the lifetime levels |
| Lucky Store | Up to 3,000 EUR in real money rewards | Use coins when the store opens monthly |
| Coin earning | One coin per 50 EUR of bonus or real money wagered | Take part in qualifying activity, tournaments and quests |
The store adds a separate reason to keep an eye on your coin balance. It is not the same as XP or SP: XP and SP measure level progress, while coins are used for Lucky Store rewards.
Start building progress from Level 1
Registration automatically places you at Luckyway #1. Choose the activity that fits your budget, then let your XP, SP and coins build at their own pace.
A practical way to use the programme
You do not need to overcomplicate loyalty progress. A steady routine makes the different points systems easier to follow, especially when you are using an AUD account but reading earning rates shown in CAD.
- Register one account
All registered players enter automatically at Luckyway #1. Lucky Hills Casino permits one account per household and IP address, so multiple accounts are prohibited.
- Pick activity you already enjoy
Slots, live games, sports and deposits all have stated XP/SP rates. Do not change your usual budget simply to chase a level.
- Watch the two types of progress
XP is the lasting measure and never expires. SP is used for the active three-month seasonal level.
- Use rewards when they suit you
Level-up rewards and the monthly Lucky Store are there to use as part of your normal account activity. Check the reward details before taking part.
Points should not change your budget
Loyalty rewards do not remove the real-money risk of gambling. Set a budget before you play, and use the deposit and loss limits in Profile if you want extra control.
You can set daily, weekly and monthly deposit limits in the Limits tab of Profile. Loss limits are available there too, and self-exclusion tools can be used from Profile when you want to take a longer break.
Account rules that keep loyalty progress straightforward
The loyalty programme is linked to your player account, so keeping account details organised is useful. Use one account only, keep your registration information accurate, and choose one of the supported currencies when setting up your balance.
- All registered players start automatically at Luckyway #1.
- Lifetime levels run from Luckyway #1 through Luckyway #8.
- XP never expires.
- SP is used to confirm and maintain a seasonal level during each 3-month season.
- One account per household and IP address is allowed.
- AUD is an accepted currency, with CAD, USD, NZD, EUR, BRL and INR also supported.
The best approach is simple: treat the programme as an extra for activity you already planned, not as a reason to increase your stakes. That keeps the rewards in their proper place while you work through the lifetime and seasonal tracks.
Ready to begin at Luckyway #1?
Create your account and enrolment happens automatically. From there, you can follow the XP and SP structure and decide whether the monthly Lucky Store fits your play.
Loyalty Program: your questions
How do I join the Lucky Hills loyalty programme?
Every registered player is enrolled automatically, starting at Level 1, Luckyway #1. There is no separate loyalty sign-up step.
What are the lifetime loyalty levels?
The lifetime track has eight levels, running from Luckyway #1 through Luckyway #8. Progress is based on Experience Points, and XP never expires.
How can I earn XP and SP?
The programme awards up to 1 XP/SP for a $15 CAD slot bet, up to 1 XP/SP for a $29 CAD live-game bet, up to 1 XP/SP for an $8 CAD sports bet, and up to 2 XP/SP for a $10 CAD deposit.
What are Season Points used for?
Season Points are used to confirm and maintain your seasonal level. The seasonal track runs through a 3-month season and ranges from Bronze through Diamond.
Do my Experience Points expire?
No. XP never expires, so it remains part of your lifetime loyalty progress.
What is the Lucky Store?
The Lucky Store opens monthly and offers up to 3,000 EUR in real money rewards. You redeem those rewards with coins, earned at one coin per 50 EUR of bonus or real money wagered, with extra coins also available from exclusive tournaments and quests.
What can I receive when I level up?
Level-up rewards can include free spins, deposit bonuses, cashback and cash rewards. The reward type depends on the level reached.
Where can I set limits on my account?
Daily, weekly and monthly deposit limits and loss limits are available in the Limits tab of Profile. Self-exclusion tools are also available in Profile.
