Cookies Policy

1. What cookies are

Cookies are small text files or similar data files that may be stored on your computer, mobile phone, tablet or another device when you visit a website. A cookie can allow a website to recognise a device, remember certain settings and help provide information about how the website is used. Cookies do not normally identify you by name on their own, although information collected through cookies may be linked with other information where this is permitted and necessary.

Lucky Hills Casino may also use related technologies, including pixels, tags, software development kits, local storage and device identifiers. In this policy, we use the term cookies to refer to cookies and these similar technologies unless a separate distinction is needed.

Why cookies are used

Cookies help us deliver a website that is functional, secure and easier to use. They may remember information you provide during a session, support account and security features, help us understand which pages are useful and assist with the presentation of relevant content. Some cookies are placed by us, while others may be placed by service providers that help us operate, analyse or improve parts of the website.

The cookies used on the website may change over time as features, services, security measures and legal requirements develop. If a new use materially changes how information is collected or used, we may update this policy or provide an additional notice where appropriate.

2. Types of cookies we may use

The exact cookies used may depend on the page you visit, the device and browser you use, the services available to you and the choices you make. Cookies may be classified by their purpose and by how long they remain on your device.

Strictly necessary cookies

These cookies are needed for core website functions. They may support navigation, account access, session management, security controls, fraud prevention, responsible access measures, load balancing and other features that allow the website to operate. Without some of these cookies, requested services may not work correctly. Because they are necessary for basic operation or security, they may not be disabled through every preference tool.

Functionality cookies

Functionality cookies help remember choices and preferences, such as language, display settings or information entered during a session. They can make future visits more convenient and help the website provide features you have requested. If you refuse or remove these cookies, some preferences may not be saved and parts of the website may be less convenient to use.

Performance and analytics cookies

These cookies help us understand how visitors use the website. They may provide information such as which pages are visited, how users move between pages, whether content loads properly and whether an error occurs. We use this information in an aggregated or otherwise controlled form to assess performance, identify improvements and maintain a useful online experience. Analytics information may be collected by us or by a service provider acting on our instructions.

Advertising and marketing cookies

Where used and permitted, these cookies may help measure the effectiveness of advertising, limit repeated advertisements and make marketing content more relevant. They may allow a service provider to recognise a browser or device across different websites or services. Marketing cookies are not required for basic website operation and may be subject to your consent or preference choices.

Session and persistent cookies

Session cookies generally remain on your device only while your browser is open or until a session ends. Persistent cookies remain for a longer period or until they expire or are deleted. The length of time a cookie remains may depend on its purpose, the provider that sets it and your browser settings. We aim to retain cookie-related information only for as long as reasonably required for the relevant purpose or as required by applicable obligations.

3. Information collected through cookies

Depending on the cookie and the service involved, information may include your IP address, browser type, device type, operating system, general location, language preference, referring website, pages viewed, links selected, approximate visit times, session information and interactions with website features. Information may also include whether a page loaded successfully or whether a particular preference was selected.

Cookie information may be used to keep your session active, protect the website and accounts, detect unusual activity, remember your choices, understand website performance and support service administration. It may also be used to meet legal, security, compliance and responsible gambling requirements where applicable. We do not use cookies as a substitute for appropriate account, identity or security procedures.

Some cookies may be provided by third parties. These providers may process information under their own privacy policies and terms. Third-party cookies can support functions such as website analytics, video or other embedded content, security checks, payment or technical services, advertising measurement and preference management. We take reasonable steps to work with service providers that are suitable for the relevant function, but the way a third party processes information may be governed by its own documentation.

Personal information and linked data

A cookie may be linked with information associated with your account or device where this is needed for a stated purpose and allowed by applicable law. For example, technical information may be associated with a session so that a requested feature works or a security check can be completed. We handle personal information in accordance with our Privacy Policy, applicable Australian privacy requirements and any other rules that apply to the relevant service.

We do not ask you to provide sensitive information through a cookie. You should not enter account passwords, payment details or other confidential information into an untrusted pop-up or link. If you believe your account or device has been compromised, take appropriate steps to secure it and use the available website support or account security process.

4. Your choices and cookie controls

When available, our cookie preference tool allows you to accept or reject categories of cookies that are not strictly necessary. Your choice may be stored in a preference cookie so that the website can remember it. If you clear cookies, change devices or use a different browser, you may need to set your preferences again.

• Use the cookie preference controls displayed on the website, where available.
• Adjust your browser settings to block, restrict or delete cookies.
• Use device settings to limit certain forms of tracking or reset advertising identifiers.
• Review the privacy and cookie controls offered by third-party service providers.
• Contact us through the available website channel if you have a question about cookie preferences.

Most browsers provide options to accept cookies, warn you before a cookie is stored or reject cookies. Browser controls differ, so you should check the help or privacy settings for your browser and device. Blocking all cookies may affect website availability, account access, security functions and other features. Some pages may not work as intended if necessary cookies are disabled.

Changing cookie preferences does not necessarily remove information that was collected before the change. It may also not stop all forms of information collection if another technology is used for a necessary function. A preference to reject marketing cookies may reduce targeted advertising but does not mean that you will receive no advertising. It may mean that advertisements are less tailored to your interests.

Australian users

If you are in Australia, you should also consider the privacy controls available through your browser, operating system and internet service provider. Your rights and choices may depend on the type of information involved, the purpose of collection and the laws that apply to your interaction with the website. Nothing in this policy is intended to remove rights that cannot lawfully be excluded.

5. Security, retention and policy updates

Security

We use reasonable technical and organisational measures to protect information collected through the website. These measures may include access controls, monitoring, secure transmission practices, system testing and measures designed to detect misuse or unauthorised activity. No website, device or internet transmission can be guaranteed to be completely secure, so you should keep your browser and device updated and avoid using the website on a device you do not trust.

Retention

Cookie information may be retained for different periods depending on whether it is needed for a current session, a saved preference, website analytics, security, compliance or another lawful business purpose. Retention periods may also be affected by technical requirements, service provider arrangements, dispute handling and legal obligations. When information is no longer required, it may be deleted, anonymised or securely disposed of in accordance with applicable procedures.

International service providers

Some technology and service providers may process information in countries outside Australia. Where this occurs, appropriate steps may be taken to manage the transfer and protect information in line with applicable privacy requirements. The countries involved may vary as our technology providers and services change.

Changes to this policy

We may update this Cookies Policy from time to time to reflect changes to the website, cookies, technology, service providers, legal requirements or our practices. The updated version will be published on this page with a revised effective date or other indication of the change where appropriate. You should review this page periodically, particularly before using features that rely on cookies.

If you have a question about this policy, a cookie preference or the handling of information collected through the website, please use the contact or support option made available on the Lucky Hills Casino website. Do not include unnecessary passwords, payment information or other sensitive details in a general enquiry.